I changed my name. Will you accept different names on the documents?
To collect your rental, the main driver name in the booking, driving license, and payment or deposit document should match.
Step-by-step guide
- Compare your booking details with your physical documents before travel.
- Check whether the booking name, driving license, and payment card align.
- If they do not match, request an update before pickup.
- Make sure you receive confirmation with the corrected name.
Expectation:
It should be enough to explain the difference at the desk.
Reality:
A partner may refuse release if the key identity documents do not match the booking.
Did you know?:
The card used for deposit handling often needs to belong to the main driver as well.
What to do next
If there is any doubt, resolve the mismatch before pickup rather than at handover time.