How does booking cancellation work?
Cancellation should be viewed in the context of the current booking stage and the specific conditions already in play.
Step-by-step guide
- Open the booking and confirm its current status first.
- Send the cancellation request as soon as the trip is no longer going ahead.
- Review the booking-specific conditions that apply to that stage.
Expectation:
Any booking can always be cancelled instantly without conditions.
Reality:
Cancellation rules depend on the stage of the request and what was already confirmed.
Did you know?:
At a later stage, cancellation may affect partner-side handover planning too.
What to do next
Do not delay the cancellation request once the trip becomes uncertain or impossible.